Frequently Asked Questions

Your Orders

How do I place an order?
Orders can be placed on our website. If you have a problem checking out, please contact us.

Do you have a minimum order size?
No. There is never a minimum order amount.

Can I make changes to my order after it has been placed?
No, orders cannot be modified after they are placed.

Where is my order?
Click here and follow the instructions to check the status of your order. For shipping details, your shipping notification email contains a tracking link with details about shipping status from the carrier.

Do you have a record of past orders?
Click here and follow the instructions to see past orders. If you were not logged into a Threadsy account when you placed your order, you will need the order number, email address used to place the order in order to look up past orders.

Your Account

Do I need an account to shop Threadsy?
No, you do not need an account to shop with us. You can check out as a guest. We recommend creating an account before you order for the best customer experience.

How can I create an account?
Click here and follow the instructions to create an account.

How do I log into my account?
Click here and follow the instructions to login.

How do I log into my account?
Click here and follow the instructions to login.

About Threadsy

Hours of Operation
You can place an order on 24 hours a day, 7 days a week. Our customer support team is available M-F from 8 AM to 8 PM EST and usually responds to messages within one business day. Need something quick? Give us a chat during business hours using the LiveChat button at the bottom right of this page.

Does Threadsy sell to individuals or businesses?
Anyone can shop with Threadsy, we do not require any business documentation or minimum purchase to order.

Is the inventory on the website up-to-date?
Yes, the quantities indicated on our website are update frequently and reflect inventory in the warehouse. Check back for availability as inventory is updated frequently.

Do you offer decoration, embroidery or screen-printing services?
Not at this time.

Do you carry irregulars or seconds?
Threadsy only carries first-quality products. We do not sell seconds or irregulars at this time.

Shipping and Fulfillment

How much does shipping cost?
Threadsy offers standard shipping for a flat rate of $7.45 and expedited shipping at a flat rate of $12.95. Standard shipping is free for orders over $50. Enter your zip code on the shipping screen at check-out to see estimated delivery dates for your order.

Do you offer free shipping?
Yes, standard shipping is free for orders over $50. Select standard shipping at check-out and the discount will be applied on the final payment screen as you place your order.

How long will it take for my order to arrive?
Most orders with standard shipping will arrive in 3-5 business days. Most orders with expedited shipping will arrive within 3 business days. You can see delivery estimates specific to your order content, date and ZIP code on the shipping screen at checkout. Please note that we do not ship on weekends or major U.S. holidays including Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day and New Year’s Day.

What shipping carriers do you use?
We ship via UPS and USPS.

Can I track my order?
Once your order has shipped, you will receive an email with a tracking number and link for tracking the status of your order.

Where does Threadsy ship?
Threadsy ships within the USA, including Alaska and Hawaii. We are not able to ship to U.S. territories, internationally or via Military Mail (APO, FPO, DPO).


What credit cards are accepted?
Threadsy accepts the following payment methods: American Express, Diners Club, Discover, Mastercard, and Visa.

Do you ship COD?
No, we do not ship COD. Threadsy accepts credit card payments at time of purchase.

Do you accept school or government purchase orders?
Not at this time.

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